Katie Schulist - Resume 2025

KATIE SCHULIST  |  MBA, MSC, PMP

Wake Forest, NC    |    919-358-4434    |    katieschulist@gmail.com 

Proven e-commerce and customer experience leader with a strong track record of driving sales and service excellence through strategic partnerships, customer-centric design, and process optimization. Collaborates closely with internal and external sales and service teams to deliver exceptional client value, leveraging data-driven insights to foster continuous improvement. Possesses exceptional communication and interpersonal skills, adept at translating complex concepts for diverse audiences. Demonstrated success in leading cross-functional teams and building consensus around shared objectives.

AREAS OF EXPERTISE

Customer Experience Design

Product & Process Management

Training & Facilitation

Partner / Sales Enablement 

Project Management (Agile / Scrum)

Stakeholder Communication

E-Commerce Marketplaces

Implementation & Onboarding

Data Analysis & Insights

EXPERIENCE

Senior Partner Success Manager  |  SALSIFY  |  Remote                 Jan 2023 – June 2024 

• Owned relationships with Salsify sales partners in the US (Global Systems Integrators, Systems Integrators, Independent Software Vendors), providing sales enablement and training  to Service teams. 

• Collaborated with Sales, Technical Services, Product, and R&D teams to deliver exceptional customer experiences while ensuring attainment of quarterly and annual sales metrics. 

• Acted as technical SME in developing training and addressing questions from Partner Sales and Service teams. 

• Monitored pipeline and current projects to ensure team’s ability to deliver and drive revenue. 

• Developed partner capability and solutions documentation to enable Sales in directing clients to relevant firms. 

• Communicated user feedback to Product / R&D teams to inform service development and improve partner experience. 

• Served as point of escalation with Sales, Support, Engineering, and Product to coordinate resources and remediate issues.

Key Accomplishments:

• Improved team communication processes to tighten post-implementation transition between partners and internal teams, while providing best possible customer onboarding experience. 

• Created training and enablement tools tailored to multiple learning styles to maximize adoption by Partner team members. 

Principal Post-Sales Advisor  |  SALSIFY   |  Remote                   Jan 2022 – Jan 2023 

• Recruited by VP of Product to reengineer the post-sales cycle for the Orders and Inventory product line team. 

• Partnered cross-functionally with Engineering, Product, Marketing, Sales, and leadership to shape go-to-market strategy for the O&I product, leveraging quantitative and qualitative analysis of client data. 

• Led customer journey mapping and process design to drive client success, building an internal education path for global services, support, and CSMs.

• Strategized with leadership to deliver Partner Enablement Roadshows to support Partner Sales and Services teams on the O&I module. Designed, evaluated, and evolved training around client feedback and service changes.  

• Consulted with Sales to educate customers, identify growth opportunities in existing accounts, and upsell new business. 

Key Accomplishments:

• Successfully standardized O&I SOW to improve the sales cycle and enablement of the Services team.  

• Collaborated with Engineering to develop the first partner-built channel connector apps for Salsify’s platform.

• Created a CSM quarterly bonus plan by initiating a team Spiff award to incentivize selling. Success of the spiff led to companywide adoption as a core metric for bonus appraisal. 

Implementation Manager  |  LINNWORKS  |  Remote                   Oct 2020 – Jan 2022 

• Established a dedicated SaaS Implementation team to own client onboarding for the US market. Managed diverse initiatives as project lead spanning multiple brands and product lines. 

• Partnered with Sales, Engineering, and Pre-Sales to scope client implementation needs and standardize delivery processes.

• Shaped the customer experience from initial contract through post-launch support and hand-off to Customer Success. 

• Created training programs as SME on the Linnworks software platform and e-commerce channels.  

• Managed relationships with clients, partners, and other key stakeholders to execute implementations.

• Trained team members on service methodology, escalation management, and mitigating churn. 

Key Accomplishments:

• Designed effective change processes to maximize platform value and ROI for clients. 

• Developed and led a high-performing, cross-cultural team across geographies and time zones. 

E-Commerce & Business Development Manager  |  GERBER CHILDRENSWEAR  |  Greenville, SC        Nov 2018 – March 2020 

• Implemented and scaled the brand’s e-commerce revenue stream, leveraging B2B marketplaces to build new sales channels. 

• Guided a pivotal transition from wholesale to D2C / B2B business supported by a dedicated Marketplaces team. 

• Redesigned operational processes to optimize efficiency across the company. 

• Ensured top-tier customer service by streamlining communication between Warehouse and B2C teams. 

• Maintained consistent inventory levels to ensure product availability for D2C sites. 

Key Accomplishments:

• Grew online sales 300% by launching the brand onto e-commerce platforms (Amazon, eBay, Overstock, Walmart). 

• Reduced warehouse and shipping costs by redesigning processes to enhance information tracking. 

• Improved inventory distribution accuracy through in-depth analysis of stock data using SCRUM.  

Implementation Specialist  |  CHANNELADVISOR  |  Morrisville, NC                            Jan 2014 – Oct 2018 

• Led regional customer training and enablement sessions for ChannelAdvisor’s e-commerce inventory software. 

• Facilitated post-sales implementation process to drive customer value and success.

• Promoted from implementation consultant to specialist (2015).

Previous: Productivity Analyst at CISCO SYSTEMS   |    Acquisition Manager at ONESOURCE WATER

EDUCATION

MSc, International Business Development & Consulting – Novancia Business School, Paris

MBA – The University of North Carolina, Wilmington 

BA, Romance Languages, Spanish Concentration – The University of North Carolina, Chapel Hill

Training: SCRUM Methodologies   |   Toastmasters 

TECHNICAL SKILLS

Software / Platforms: Salesforce, Slack, Asana, Zoom, MS Office / Teams, ClickUp, Shopify, Adobe Commerce, Big Commerce, 

MS Dynamics 365, SAP Commerce Cloud, Magento, Marketplace Platforms (Amazon, Walmart, Target, eBay), Wix, AWS, 

Facebook / Instagram, SaaS, NetSuite    |    Languages: Basic French